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Conditions treated

What can actually be handled over video

Each page below explains how the condition is managed by telehealth, what labs or monitoring are involved, and where in-person care is still required. If your concern is not listed, members can raise it at any visit.

The twelve covered in detail

Primary care covers more than this. These are the reasons people book most often.

Type 2 diabetes

Type 2 diabetes is well suited to telehealth.

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High blood pressure

High blood pressure is one of the best conditions for telehealth, because the readings that matter are the ones you take at home, not the single one taken in an office.

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High cholesterol

High cholesterol has no symptoms, so it is managed almost entirely through bloodwork and conversation, which is exactly what telehealth does well.

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Thyroid disorders

An underactive thyroid is one of the most straightforward conditions to manage by telehealth: it is diagnosed with a blood test, treated with a daily tablet, and monitored with another blood test.

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Asthma

Stable asthma is well suited to telehealth.

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Acid reflux and GERD

Typical heartburn and reflux can usually be evaluated and treated by telehealth, because diagnosis rests on your symptom pattern rather than a physical exam.

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Seasonal allergies

Allergy symptoms are straightforward to treat by telehealth, because diagnosis comes from your symptom pattern and timing rather than an examination.

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Sinus infections

Most sinus infections are viral and get better without antibiotics, which is why a good sinus visit is as much about timing and pattern as about symptoms.

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Colds and respiratory infections

Coughs, colds, and sore throats are among the most common reasons to use telehealth, and for good reason: the evaluation is mostly history, and you avoid sitting in a waiting room with other people's infections.

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Urinary tract infections

A simple bladder infection in an otherwise healthy adult is one of the clearest uses of telehealth, because the diagnosis rests on a recognizable pattern of symptoms and treatment is a short course of antibiotics.

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Annual wellness visits

An annual visit is the one appointment where nothing is wrong, which is exactly what makes it valuable.

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Prescription refills

Refills for ongoing medications are handled by video and sent directly to your pharmacy.

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Not seeing yours?

This list covers what comes up most often, not everything. Primary care covers a great deal more, and members can bring up anything at a visit. If it does not fit telehealth, you will be told where to go instead.

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